Shipping policy
Shipping Policy
Welcome to Saltwater and Pearls! We are committed to providing you with a smooth and efficient shopping experience. Please review our shipping policy to understand how we handle the delivery of your orders.
Processing Time
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Orders are usually processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Longer processing times may be required for some items (i.e. custom orders) but will be stated on product page.
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You will receive another notification once your order has shipped.
Shipping Rates and Estimates
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Shipping charges for your order will be calculated and displayed at checkout. At this time. all orders ship at a flat rate of $6.99
Free Shipping
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Free standard shipping is available on orders over $50, excluding taxes and discounts.
International Shipping
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We are currently only shipping within the United States.
Order Tracking
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Once your order has shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.
Delayed or Lost Shipments
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If your order is delayed, please check the tracking information provided. For further assistance, contact our customer support team at info@saltwaterandpearls.com
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If your package is lost in transit, we will work with the carrier to resolve the issue. Please reach out to us within 7 days of the expected delivery date.
Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please email us at info@saltwaterandpearls.com within 3 days of delivery. Include your order number, a description of the issue, and photos if applicable. We will arrange for a replacement or refund.
Contact Us If you have any questions or concerns about our shipping policy, please contact us at:
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Email: info@saltwaterandpearls.com
Thank you for shopping with us!